65% of home care complaints upheld by Local Government Ombudsman | Care Industry News


The Local Government Ombudsman has seen a 25 per cent rise in complaints about the home care received by some of the most vulnerable people in England over the past year.

The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16, which is issued today.

Complaints about home care received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.

 

Source: 65% of home care complaints upheld by Local Government Ombudsman | Care Industry News

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