When we are not happy about any situation, what can we do but complain for just putting up with it is not right,
If people do not complain how can wrongs be corrected.
Complaints need to be recognised as a tool to improve situations and not be treated with negativity.
There needs to be at least a two-way communication so that complaints can be dealt with effectively for the betterment for all concerned.
For if one person is not happy with a situation, then there will be most likely many more, so we should all look at complaints as a positive action to enhance improvements.