Unfortunately the DWP are not listening or more likely do not care, for they are solely interested in removing any persons from benefits without any valid justification.
Benefits are there for a reason and that is to ensure the persons receiving benefits have some contribution to lead a reasonable life, but who defines reasonable.
There may be and are some wicked people who do claim benefits, which they have no justification to receive, but in the total of the numbers receiving benefits these people represent a very small number. It is these people the DWP should be targeting and not persons who are correctly claiming these benefits.
It is a pity that the Government officials do not undertake the same strength of effort to sanction MPs and Lords in their claiming of expenses.