When launching a new or revision of benefit it is usual practice to do this, initially, via a pilot where any problems can be noticed and sorted before an enlarged rollout. It is my understanding that such a pilot was under took for Universal Credit and with the degree of current problems should not been subject to the larger rollout until the problems had been sorted. To reduce the intendant rollout should never have been considered, let alone allowed to occur. To many if not all of the claimants the benefits they receive are their only sources of income and they should not be expected to exist on no income for any period of time, let alone 6 weeks.
This is gross incompetence on behalf DWP and to say they are working with local authorities to provide extra support at a time when the Government is drastically cutting local authority funding is adding insult to injury. DWP have for some many years proved they and their processes are ‘not fit for purpose’.