United Airlines: Passenger forcibly removed from flight – BBC News


The CEO of United Airlines has said that employees “followed established procedures” in an incident which saw a passenger dragged off an overbooked US domestic flight.

In an email to employees, Oscar Munoz said he was “upset to see and hear about what happened”.

But he said that the passenger had been “disruptive and belligerent”.

The airline earlier said that it was investigating what happened after videos provoked a social media outcry.

The footage taken inside the airliner shows a man being pulled out of his seat and dragged down the aisle. He is later seen with blood on his face.

Shares in United Continental Holdings, which owns United Airlines, dropped by more than 3% on Tuesday, the day after the incident.

The man has not been officially identified but a passenger who sat next to him told BBC Radio 5 Live that he said he was originally from Vietnam and had been living in Louisville, Kentucky, for about 20 years. He said he and his wife were both doctors.

The flight from Chicago to Louisville on Sunday evening had been overbooked.

The airline wanted to get four passengers to leave the flight to make room for four staff members.

Source: United Airlines: Passenger forcibly removed from flight – BBC News

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One thought on “United Airlines: Passenger forcibly removed from flight – BBC News

  1. So it would seem the airline are entitled to remove paying passengers when it suits the airline and the passengers have no rights. In this instance the airline needed to transport 4 of their staff to be ready for the next day. However, the passenger also needed to be at work the next day and he did have a valid ticket.

    The airline had any number of planes at their disposal to transport their staff and even could have used a different airline. The passenger, however, only had the plane he was removed from.

    Yes, the airline did ask for volunteers and offered incentives, but there were no takers, but they could have offered more incentives until there were sufficient volunteers. However, the airline decided to escalate the situation and bring in the Chicago Aviation Security Officers which created the eventual disruption and injury to the passenger.

    The airline would have known about the staffing difficulty before the passengers had booked in, but failed to act on it. It would appear that passengers have no rights.

    For myself I would now, never fly by United Airlines even if they paid me.

    Like

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