Bank finally admits it failed disabled customer, after three-year battle | DisabledGo News and Blog


A disabled activist has won a three-year battle with his bank over its refusal to allow him to communicate by email and provide him with a direct telephone contact number as reasonable adjustments.

The Financial Ombudsman ruled that the Co-operative Bank had failed in its duties under the Equality Act, and awarded Adam Lotun £800 compensation.

He had repeatedly asked over more than three years for the bank to make reasonable adjustments to take account of his hearing impairment, autism and memory problems.

As well as turning down Lotun’s request for a way to communicate with the bank by email, it failed to provide a direct telephone number for him and other disabled people to contact staff who were trained to deal with customers with access needs.

 

 

Source: Bank finally admits it failed disabled customer, after three-year battle | DisabledGo News and Blog

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