Ikea tells disabled shopper to pay £10 for help | Daily Mail Online


Olivia Cole, 23 (pictured with mum Caroline) was told she would have to pay for someone to bring her hinges at the IKEA in Warrington – even though her condition means she cannot walk far.

Source: Ikea tells disabled shopper to pay £10 for help | Daily Mail Online

One thought on “Ikea tells disabled shopper to pay £10 for help | Daily Mail Online

  1. IKEAs assisted shopping, from IKEA website.

    What facilities do you have for people with disabilities?

    For our visitors with disabilities, we are pleased to offer the following services at IKEA stores.
    Wheelchairs, free to use in the store.
    Assisted shopping, please go to the customer information desk in store to request this.
    Facilities for hearing impaired visitors.

    Registered Service Dogs are always welcome.

    From the comments on the Mail on-line article people are saying the person with Olivia, her, mum Caroline should have fetched the replacement, but she herself could have a disability, perhaps an invisible disability and she herself could have mobility issues.

    In effect her mum did so, but she was under no compulsion to do so, as the service should come from the store not customers or acquaintances of customers.

    Olivia drove 40 miles to IKEA due to a faulty item, not only should she have been given much better customer service, but also a refund for the extra mileage and time the faulty goods had caused.

    Years ago a customer was given service, not in many instances this is not so these days.

    Like

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