This about time as no helpline should be subject to premium charges, lets hope any others will follow accordingly.
Now iron out all the problems re payments, assessments and any other aspects as these benefits are supposed to help claimants lead independent lives and not cause, upsets, stress, suicidal tendencies, more ill health, etc.
However, this may be the intended outcomes, especially when read inconjunction the the UN report from UN committee on the Rights of Persons with Disabilities which examined the government’s progress in fulfilling its commitments to the UN convention on disabled people’s rights. https://www.equalityhumanrights.com/en/our-human-rights-work/monitoring-and-promoting-un-treaties/un-convention-rights-persons-disabilities
People will be able to call the government’s universal credit helpline without being charged, within weeks.
Prime Minister Theresa May said she had listened to criticism of the charges, which can be up to 55p a minute, and decided it was “right” to drop them.
But she again rejected calls by Labour leader Jeremy Corbyn to “pause” the roll-out of the controversial benefit amid fears it is causing hardship.
MPs are currently debating Labour’s call for a rethink.