Which? care homes investigation | Care Industry News

An investigation by consumer watchdog Which? has found that care homes are failing to provide contracts and may be breaking the law by neglecting to tell residents and their families about important terms and conditions.

Which? is calling on the Government to act now on the competition authority’s recommendations to strengthen consumer protections for care home residents and relatives including on contracts, unfair fees and evictions.

Andrew Boaden, Senior Policy Officer at Alzheimer’s Society, says: “The findings from this investigation are deeply saddening and shameful, but unfortunately unsurprising. Around two thirds (70%) of people living in care homes are affected by dementia. And all too often families of people with dementia have called us at their wits end, as their loved one suffers at the hands of bad contract clauses. Some have told us harrowing stories of people with advanced dementia evicted at a month’s notice.

“Moving into a care home is a huge and often very difficult decision. It’s vital that they and their families are supported in understanding their rights – the fact that so many aren’t is absolutely appalling.

“However, care homes behaving in this way is a symptom of a chronically underfunded social care system. The time for action is now, and the government needs to ensure meaningful investment and social care reform in the forthcoming green paper. Or the system will collapse, and people with dementia will continue to suffer.”

Cllr Linda Thomas, Vice Chair of the Local Government Association’s Community Wellbeing Board, said:


Source: Which? care homes investigation | Care Industry News

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.