The equality watchdog has called for the courts to decide if airlines are discriminating against disabled people by refusing to allow them to make simple alterations to tickets bought for their personal assistants (PAs).
The Equality and Human Rights Commission (EHRC) called this week on businesses like British Airways (BA) to ask themselves if they could be doing more to support disabled people’s access to transport.
The watchdog spoke out this week after hearing of the case of Rachael Monk.
Disability News Service (DNS) reported last week that Monk was having to pay hundreds of pounds extra to fly to Canada to visit a friend because BA refused to alter a ticket she bought for one of her two PAs, after the PA quit their job and pulled out of the trip.
As a result of the DNS story, the US-based agency AviRate – which rates hundreds of airlines across the world on their performance, particularly on the safety and satisfaction levels of passengers – this week downgraded BA’s “quality score” by 25 points, from 65 to just 40 out of 100, which saw it drop from a three-star quality score to a two-star rating.