Are these cases where sanctions are made purely a misunderstanding or is it a deliberate action to force disabled people, the poor, the vulnerable, etc into poverty so that they cannot survive and will eventually be no longer here.
Hence reducing costs by the ultimate removal of persons who claim benefits. In which case the term ‘callous and cold-hearted’ is well suited.
Yes, a drastic ‘DWP culture change’ needs to occur and then one can judge if there are misunderstandings or not.