This is a disgraceful state of affairs.
For one UC or any other benefits have to be administered correctly, efficiently and effectively.
The courts and the DWP have to work together.
The DWP needs to be accountable.
A breakdown in anyone of those 3 and heads should role.
The people at the DWP should be there for the claimants and do their utmost to see that any claimant is dealt with correctly.
But, if it is down to the system then the DWP managers and the minister responsible should be made answerable.