Care operators should review their contracts and practices, now | Care Industry News

The Competition and Markets Authority (CMA) final guidance on care contracts and consumer law obligations is expected to be published in mid-October.

The guidance will, says law firm Royds Withy King, have wide-reaching implications for care homes and care providers, requiring them to review the way they operate in terms of admissions procedures, marketing, and how they contract with service users.

Care providers who do not comply with consumer legislation will need to make significant and substantial changes to their service user contracts or risk substantial fines and enforcement action from the CMA, Trading Standards, CQC, and directly from service users.

Hazel Phillips, Head of Royds Withy King’s dedicated Social Care team said: “The CMA believes that many care providers are breaking consumer law through their current practices.  Its initial report was published at the end of 2017, with its final guidance expected mid-October.

“The CMA is already scrutinising the practices of larger operators and we would expect them to shortly turn their sights onto all care providers.  Most service user contracts we see do not comply with consumer legislation.  Practices and contracts need to be reviewed and changed as quickly as possible to avoid penalties or more damaging legal action.”

The CMA has raised concerns around a number of practices including:

  • Inaccurate and misleading information on websites and in marketing materials
  • Charging fees for prolonged periods after death
  • Asking for substantial upfront payments
  • Making hidden charges for ‘extra services’
  • Charging fees for absences
  • Failing to provide contracts, or providing contracts which are vague and unclear
  • Asking third parties to act as a guarantor for care fees in inappropriate circumstances
  • Charging third party top-ups without due regard to the Care Act and Care & Support Statutory Guidance and the NHS Continuing Healthcare framework
  • Increasing fees in an unfair manner
  • Lack of transparency around the treatment of Funded Nursing Care contribution
  • Unfair termination clauses

Hazel Phillips says: “The CMA guidance proposes tha


Source: Care operators should review their contracts and practices, now | Care Industry News

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