PIP Assessors and Capita, well what can be said, claimants have said much about them and a lot is not good, so are the assessors doing payback to claimants.
But benefits are a very emotive subject, as many claimants are coming at a time of great need, so any problems could well cause comments from claimants, no matter how or not justified there are.
But, assessors are supposed to be professionals, well they are being paid to do a job of employment and therefore it is very unprofessional to make adverse comments at all about about claimants, let alone on the various media outlets.
Similar could be said about assessors criticising their employers, Capita, but, I feel Capita are big enough to take it.
With all the various criticisms of the benefit system, Capita and to some extent Atos and some assessors, should this benefit and others still be maintained in the private sector.
I believe not and it should be transferred in-house to the DWP, who may not be any better, but then they could be better.
Will the Government do this, well it appears not and it looks like they are not prepared to mention why.
Is it because they do not wish to admit failure, when it is staring everyone in the face, or are there other reasons, which we could only speculate on.
Whatever, it is and there could be many reasons, it is apparent that the benefit process is not ‘fit for purpose’ in many respects, but not all as some claimants could well be happy with their outcomes, but are not as vocal as those who are not.
The benefit process is in dire need of improvement as are many other areas this Government has meddled with, lets not mention Test and Trace. Oh, too late I have.
This Government needs to put many actions in place to improve many areas, but are they up to it, well that is the question and currently it appears the answer is NO.
Assessors allegedly working for Capita have given a string of 1 star reviews for the company on the Indeed website, slamming long hours and unpredictable audits. Some warned of a lack of care or compassion for claimants, but one former assessor calls claimants “aggressive liars” and “supposed invalids” whilst another claimed that they had been “physical and verbally abused” and had a claimant “stork” them.
The reviews all appear on the Indeed website and we have no way of knowing whether they are all from genuine current or former employees of Capita. But they go all the way from the present back to 2014 and it would be very surprising if Capita had not taken action long ago if they believed they were bogus.
Dissatisfaction with Capita clearly goes back years and it seems that a switch to telephone interviews since the…
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