All this equipment was installed some years ago on a National direction and hospitals had no choice but to accept it.
The concept was a great idea, but the relating costs to the patients who wishes to use it were exceedingly costly.
Now most patients will have a mobile phone so, should not need this equipment to obtain and make calls, but reception for phone signals in hospitals is spasmodic, meaning at times calls can’t be made or received. However, the hospital staff are very accommodating and will generally allow patients to use the ward phone on occasions, but with COVID-19 staff may be, now too busy to provide this.
So, the free use was very welcome, but for Hospedia to withdraw this facility, while they are entitled to do so, is not very customer friendly. Or was this Hospedia intention to allow usage and give patients a flavour, with the hope that these patients would then pay when the facility was withdrawn, especially without notice.
If this was so, then Hospedia are only interested in making a profit and have no concerns or thoughts for the patients.
I believe that the original contracts, which each hospital had to enter, are now due for renewal and hospitals have a choice whether to renew or not. If it was my choice then I would not renew the contract. During 2020 I was in hospital on 3 occasions and could not obtain a phone signal, but I could use the hospital free WiFi which I did as I took my laptop and others could use their mobiles or tablets through the free WiFi.
The Hospedia technology has now been superseded by personal media and therefore the need, if there ever was one, is now not required.
Going to hospital as an inpatient should not be a cause to obtain debt, which paying to use Hospedia technology could cause.