At long last Capita have had to pay for their gross misconduct and so should the DWP, and I hope there is more to come, but will it make a difference?
Well, it might, if this is not a one off, so everyone who has suffered at the hands of Capita and DWP should put in claims. But really this gross misconduct should not be occurring, is it too much to ask for Capita and DWP to put their own houses in order, well that depends on whether the gross misconduct was deliberate or done by accident, I know which one I believe so no change and gross misconduct will continue until they learn that when they do, it will cost them.
Capita have paid ‘substantial’ compensation to the family of Philippa Day, a single parent who took her own life after she was told that she had to attend a face-to-face PIP assessment in spite of her anxiety, depression and agoraphobia and in defiance of pleas by her CPN. It is believed to be the first such payment made by a DWP health assessment provider.
Ever since her death in 2019, Philippa’s family have been fighting to make the DWP and Capita admit their role in her death and to change the way vulnerable claimants are dealt with.
In a call the DWP tried to prevent the coroner making public, a clearly very distressed, sometimes crying, Philippa told a DWP call handler she was “literally starving and cold”, “genuinely can’t survive like this for much longer”, was “in…
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