This is a good idea providing the panels with have some form of authority in that their findings will be recognised and acted upon. Or will it be just another paper exercise, tick box that will be conveniently ignored.
For the Service Users are the experts and not the Ministers and their Civil Servants who are just working to a political purpose.
I receive regular representations from disability organisations and hon. Members regarding personal independence payments. As I have previously stated, we want to do more to create real-time feedback across the whole country. We will shortly be introducing service user panels to feed directly back from claimants on PIP and employment and support allowance.
Unfortunately, I have to tell my hon. Friend that I am still receiving complaints from constituents about the procedures regarding personal independence payments, so what is she doing to improve the process, reduce delays and support people through what is often a traumatic assessment process?
The goal is clearly swift, accurate and admin-lite assessments. Good progress has already been made in many areas—for example, reducing the average…
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