This appears to be good news for claimants with regards to ATOS, but not so with regards to Capita.
The recommendation for people to make their own covet recording is also sound advice for it will also be evidence if the recording do not match.
Referring to Capita, surely the DWP should make this part of the contract and if, Capita do not comply then they should be removed as authorised agents.
The more that can be done to make the process more transparent the better.
What would be even better is to cancel all the contracts with Atos and Capita and any other outside agencies as soon as possible, then we would only have to contend with the DWP, which alone is more than enough.
The whole benefit processes need to be more user friendly and based on a person-centred approach, rather than a system approach.
With many thanks to Benefits And Work.
IAS (Atos) have begun recording telephone assessments for personal independence payment (PIP) Therese Coffey, secretary of state for work and pensions, told the Work and Pensions Committee on Wednesday 30 September.
Coffey told the committee that IAS had begun recording the assessments on 21 September
“But that has not yet started with Capita. That is under, I can assure you, active management to get Capita going quickly on this”
This means that claimants can now ask for a copy of the audio recording of their assessment if they wish to challenge the decision or if they simply want to have a copy for their own records.
We’ll be updating the PIP guide later this week and the latest version will include a simple Subject Access Request you can send to request a copy of the audio recording.
We don’t know when…
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