Archives for posts with tag: Capita

Hated Government welfare tests have unleashed a “pervasive lack of trust” in the system, MPs warn today. Contracting out assessments for Personal Independence Payments and Employment and Support Allowance fuelled victims’ agony, the Commons Work and Pensions Committee reveals.

In a 71-page report, it calls on ministers to scrap the current arrangements and take tests back in house. Chairman Frank Field said: “For the majority of claimants the assessments work adequately, but a pervasive lack of trust is undermining its entire operation. “In turn, this is translating into untenable human costs to claimants and financial costs to the public purse. No one should have any doubt the process needs urgent change.”

Since 2013, 290,000 rejected claims for Personal Independence Payments or Employment and Support Allowance have been granted on appeal – 6% of all those assessed.


Source: PIP/ESA tests ‘trigger lack of trust in system’ [You Think]


The Department for Work and Pensions (DWP) has promised that no disabled people will have their benefits reduced because of its decision to review 1.6 million personal independence payment (PIP) claims.

The review follows last month’s decision by the new work and pensions secretary, Esther McVey, that she would not appeal a court ruling that found new rules introduced last year by DWP were unlawful, “blatantly discriminatory” and breached the UN disability convention.

The rules, which were rushed into law by the government last March, had meant that people who were unable to plan or undertake a journey due to overwhelming psychological distress would receive fewer qualifying points when assessed for PIP, with many receiving a lower level of financial support as a result, or even no PIP at all.

The new rules were only introduced because an upper tribunal ruling had found that DWP was wrong to say that such PIP claimants should not be entitled to those points.

Sarah Newton, the minister for disabled people, announced this week that, following McVey’s decision not to appeal the court ruling, DWP would review every one of the 1.6 million PIP claims that have been made since the benefit was introduced in 2013 to see how many had been wrongly assessed and were now entitled to backdated PIP payments.


Source: DWP promises no-one will lose out in huge review of 1.6 million PIP cases | DisabledGo News and Blog


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Leading dentists have called for health officials take back some of the responsibilities currently provided by outsourcing firm Capita.

Capita was commissioned to run NHS England’s Primary Care Support England service, which provides support services to NHS GP practices, pharmacies, dentists and opticians.

But the British Dental Association (BDA) said that hundreds of dentists have not been able to perform NHS work because of delays with the service.

It said NHS dentists have had to wait – in some cases for up to a year – to get their National Performer Number required to provide NHS services.


Source: NHS should take back some services from Capita, say dentists –

Who is responsible for checking quality, it appears no one is, only criteria is push through the assessments be they right or wrong. Somewhere there has to be accountability and why do these companies not only continue to be allowed to undertake assessments, but they are continually awarded new contracts.

Govt Newspeak

editorial image

Sick and disabled people are being turned down for benefits because “inappropriate” people are carrying out health assessments. YOU THINK

That’s according to Wakefield MP Mary Creagh, who told the House of Commons of dozens of letters she has received from worried claimants.

Speaking in parliament yesterday, Ms Creagh said the assessment process was failing people trying to get Personal Independence Payments (PIP) and Employment Support Allowance (ESA).

Private companies Atos and Capita carry out assessment under contracts with the government.

Ms Creagh said: “Forty people in Wakefield have written to me with their concerns that, at their employment and support allowance or PIP assessment, they were not seen by an appropriate person.

“That includes one person with mental health problems, who was assessed by a paramedic.”

The Work and Pensions Select Committee is currently conducting an inquiry into PIP and ESA assessments.

Cruel benefit tests mean some vulnerable…

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In response to pressure from the Work and Pensions Select Committee the Department for Work and Pensions (DWP) has announced that its target for upholding original PIP and ESA decisions at the first stage of appeal, known as Mandatory Reconsideration (MR), will be dropped.

On 28 November the Committee wrote to DWP with concerns about MRs, which had come up in the Committee’s current inquiry into the medical assessments carried out by ATOS, Maximus and Capita to inform DWP’s decisions on awards of disability benefits PIP and ESA.

The Committee had heard of “pressure to turn out numbers” in relation to both the original decision and at MR stage, and that MRs simply “rubber stamp” the original decision. The DWP revealed in an FOI request in May 2017 that one of the performance indicators for MRCs was that 80% of the original decisions are to be upheld.

The Committee queried how a target for upholding original decisions could be compatible with ensuring that questionable reports are thoroughly investigated, and erroneous decisions identified and corrected.


Source: DWP agrees to reform benefit appeals process following pressure from MPs

The more you hear about these assessments and the assessors the more ridiculous these processes are shown to be.

It would not surprise me that eventually, if not now, only to turn up for the face to face would deem you ‘fit for work’. Then if you do not turn up you are sanctioned. Either way the system gets you.

Yes, that is ridiculous, but no more than ‘handshakes’. Handshaking is the acceptable British way to greet people, not the kissing on cheek or cheeks which is more European.

In fact, could not the kissing on cheeks be deemed by some to be a possible sexual approach, whereby the shaking of hands will not be.

Govt Newspeak

c  ‘If you’re disabled and meeting your DWP assessor for the first time – or any time – DON’T SHAKE THEIR HAND! They ain’t your friend!

Do you shake hands? I do – with people I’m meeting for the first time, and often meeting up with people I already know really well. But the classic handshake is now not the single accepted greeting, and even with strangers you must awkwardly negotiate the possibility of the kiss on one or both cheeks, or bro shake with optional shoulder bump.

But I’ve been trained to think of the unhesitating handshake as simple good manners. The same, I suspect, is true of former pub landlady Bethen Thorpe from north London, who was diagnosed with multiple sclerosis in…

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To myself this is not just misconduct, but gross misconduct and the panel only gave a caution order for 5 years and he lost his job a CAPITA.

It was also said he stated ‘lauded by Capita for the high percentage of excellent reports he produced and was well paid. He had allowed all this to “go to his head”.’ But his ‘high percentage of excellent reports he produced’ was down to lies, so his reports were not excellent.

To me the least he should have been given would a life-time sanction or even complete dismissal from any form of health related employment.

panel said that ‘although Barham’s behaviour was not sufficient to warrant being struck off the professional register, and this was an isolated incident for which he had shown remorse,’

As I have said above I completely disagree with the panels first part of the statement and in fact the next part of their statement ‘this was an isolated incident’, by their own admission ‘several members of the public filed complaints about his conduct following the broadcast of the Channel 4 Dispatches programme in April 2016.’. So it was not an isolated incident, as the incidents were not isolated but did from the one court prosecution and if there were this number how many were they from persons who have not come forward.

In fact, it surely does not need aggrieved claimants to come forward, for should this not also be part of the Appeals process. The process includes the evidence produced by the claimants and the report from the assessor. The appeal process should be 2 fold. checking that the PIP assessment looked at all the evidence and the also the conduct of the assessor. Unfortunately it appears the process is only concentrating on the former and not the latter, or is intentional by the DWP.

Where a decision has been concluded incorrectly then should the assessor receive payment for producing the report, for surely, payment is not only for producing a report but it should be for producing an accurate report. If it is not, then surely fraud is being committed by the assessor and therefore a refund of the appropriate payment should be the case from the assessor.

This is accountability, something that is sadly lacking in all aspects of Government, whether it be local or central and should also apply to health when relevant.

Same Difference

A benefits assessor who was caught on film mocking disabled claimants of personal independence payments and suggesting they were liars has been found guilty of misconduct by a professional standards tribunal.

Alan Barham, a paramedic who carried out PIP assessments for Capita in Northampton, brought his profession into disrepute and undermined public confidence in the integrity of the PIP assessment process, a health and care professions disciplinary panel found.

It issued a five-year caution order, meaning any prospective employer will have access to details of the case on an online professional register for that period.

Barham was covertly filmed by a Channel 4 undercover journalist. Footage showed him boasting that he would largely complete assessment forms before meeting the claimant, and afterwards would often disregard the evidence they gave during their assessment.

He told the reporter he would “completely dismiss” claimants’ explanations for why they needed disability benefit, and rely…

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Diary of an SAH Stroke Survivor

It is not often I bring appeal court judgments to this blog but this one is off importance to many, it was past down in the upper tier tribunal with a panel of 3 judges.

Many of us know the sheer pain in the backside exercising our lawful right in appealing a decision that we feel is manifestly wrong and goes against all principals of fairness and indeed lawfulness so imagine my surprise when I got wind of this judgment via email from benefits and work so I scurried off in search of the full judgment attached below.

The wastage in misspent public money is mind blowing and is a careless double hit to Govt because not only are they paying millions to Capita, ATOS and Maximus for this failed Work Capability Assessments with no recourse for refund if thy get it wrong but they are paying again for tribunals…

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The Government has been accused of “evading” disability rights by ignoring the recommendations of a major UN committee, in what has been described as a “continuing retrogression” of disabled people’s rights in the UK. Disability organisations from across the country have accused ministers of ignoring questions put to it earlier this year by the UN Committee on the Rights of Persons with Disabilities, leaving disabled people to face “serious discrimination” in educational, employment and social opportunities.

Source: Government accused of breaching UN convention in its treatment of disabled people | The Independent

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