Archives for posts with tag: Capita

In response to pressure from the Work and Pensions Select Committee the Department for Work and Pensions (DWP) has announced that its target for upholding original PIP and ESA decisions at the first stage of appeal, known as Mandatory Reconsideration (MR), will be dropped.

On 28 November the Committee wrote to DWP with concerns about MRs, which had come up in the Committee’s current inquiry into the medical assessments carried out by ATOS, Maximus and Capita to inform DWP’s decisions on awards of disability benefits PIP and ESA.

The Committee had heard of “pressure to turn out numbers” in relation to both the original decision and at MR stage, and that MRs simply “rubber stamp” the original decision. The DWP revealed in an FOI request in May 2017 that one of the performance indicators for MRCs was that 80% of the original decisions are to be upheld.

The Committee queried how a target for upholding original decisions could be compatible with ensuring that questionable reports are thoroughly investigated, and erroneous decisions identified and corrected.

 

Source: DWP agrees to reform benefit appeals process following pressure from MPs

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The more you hear about these assessments and the assessors the more ridiculous these processes are shown to be.

It would not surprise me that eventually, if not now, only to turn up for the face to face would deem you ‘fit for work’. Then if you do not turn up you are sanctioned. Either way the system gets you.

Yes, that is ridiculous, but no more than ‘handshakes’. Handshaking is the acceptable British way to greet people, not the kissing on cheek or cheeks which is more European.

In fact, could not the kissing on cheeks be deemed by some to be a possible sexual approach, whereby the shaking of hands will not be.

Govt Newspeak

c  ‘If you’re disabled and meeting your DWP assessor for the first time – or any time – DON’T SHAKE THEIR HAND! They ain’t your friend!

Do you shake hands? I do – with people I’m meeting for the first time, and often meeting up with people I already know really well. But the classic handshake is now not the single accepted greeting, and even with strangers you must awkwardly negotiate the possibility of the kiss on one or both cheeks, or bro shake with optional shoulder bump.

But I’ve been trained to think of the unhesitating handshake as simple good manners. The same, I suspect, is true of former pub landlady Bethen Thorpe from north London, who was diagnosed with multiple sclerosis in…

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To myself this is not just misconduct, but gross misconduct and the panel only gave a caution order for 5 years and he lost his job a CAPITA.

It was also said he stated ‘lauded by Capita for the high percentage of excellent reports he produced and was well paid. He had allowed all this to “go to his head”.’ But his ‘high percentage of excellent reports he produced’ was down to lies, so his reports were not excellent.

To me the least he should have been given would a life-time sanction or even complete dismissal from any form of health related employment.

panel said that ‘although Barham’s behaviour was not sufficient to warrant being struck off the professional register, and this was an isolated incident for which he had shown remorse,’

As I have said above I completely disagree with the panels first part of the statement and in fact the next part of their statement ‘this was an isolated incident’, by their own admission ‘several members of the public filed complaints about his conduct following the broadcast of the Channel 4 Dispatches programme in April 2016.’. So it was not an isolated incident, as the incidents were not isolated but did from the one court prosecution and if there were this number how many were they from persons who have not come forward.

In fact, it surely does not need aggrieved claimants to come forward, for should this not also be part of the Appeals process. The process includes the evidence produced by the claimants and the report from the assessor. The appeal process should be 2 fold. checking that the PIP assessment looked at all the evidence and the also the conduct of the assessor. Unfortunately it appears the process is only concentrating on the former and not the latter, or is intentional by the DWP.

Where a decision has been concluded incorrectly then should the assessor receive payment for producing the report, for surely, payment is not only for producing a report but it should be for producing an accurate report. If it is not, then surely fraud is being committed by the assessor and therefore a refund of the appropriate payment should be the case from the assessor.

This is accountability, something that is sadly lacking in all aspects of Government, whether it be local or central and should also apply to health when relevant.

Same Difference

A benefits assessor who was caught on film mocking disabled claimants of personal independence payments and suggesting they were liars has been found guilty of misconduct by a professional standards tribunal.

Alan Barham, a paramedic who carried out PIP assessments for Capita in Northampton, brought his profession into disrepute and undermined public confidence in the integrity of the PIP assessment process, a health and care professions disciplinary panel found.

It issued a five-year caution order, meaning any prospective employer will have access to details of the case on an online professional register for that period.

Barham was covertly filmed by a Channel 4 undercover journalist. Footage showed him boasting that he would largely complete assessment forms before meeting the claimant, and afterwards would often disregard the evidence they gave during their assessment.

He told the reporter he would “completely dismiss” claimants’ explanations for why they needed disability benefit, and rely…

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Diary of an SAH Stroke Survivor

It is not often I bring appeal court judgments to this blog but this one is off importance to many, it was past down in the upper tier tribunal with a panel of 3 judges.

Many of us know the sheer pain in the backside exercising our lawful right in appealing a decision that we feel is manifestly wrong and goes against all principals of fairness and indeed lawfulness so imagine my surprise when I got wind of this judgment via email from benefits and work so I scurried off in search of the full judgment attached below.

The wastage in misspent public money is mind blowing and is a careless double hit to Govt because not only are they paying millions to Capita, ATOS and Maximus for this failed Work Capability Assessments with no recourse for refund if thy get it wrong but they are paying again for tribunals…

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The Government has been accused of “evading” disability rights by ignoring the recommendations of a major UN committee, in what has been described as a “continuing retrogression” of disabled people’s rights in the UK. Disability organisations from across the country have accused ministers of ignoring questions put to it earlier this year by the UN Committee on the Rights of Persons with Disabilities, leaving disabled people to face “serious discrimination” in educational, employment and social opportunities.

Source: Government accused of breaching UN convention in its treatment of disabled people | The Independent


This current Tory Government and probably the previous Tory Governments and New Labour are promoting Government euthanasia. By this I mean they are and were creating policies that remove benefits from persons with disabilities so that they cannot survive. Therefore they are creating situations where their death is almost inevitable. In doing so they are reducing those on benefits because on death the benefits cease, if not before due the benefits for their existence being wrongly withdrawn.

Euthanasia by Government policies.

Same Difference

Scope, the charity for disabled people, tweeted an interesting number when the general election was announced. There are, it said, 13 million disabled people in Britain. Some 89 per cent have said they will vote. 

The reason that number is worth paying attention to is that if the 89 per cent are true to their word, and if they use their franchise to hold the Government to account for its brutal treatment of disabled people, it might just spell trouble for Theresa May’s dreams of a three-figure majority. 

Now, let me make one thing clear at the outset. I’m not about to say who you should vote for. Journalists too often do that. I would simply invite you to consider the Government’s record when it comes to disability.

If I were to take on the role of prosecuting ministers over that, I would struggle to find somewhere to start. So long would…

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Ace News Services

#AceNewsReport – Mar.30: This is another example of governments using ‘ Third Parties ‘ under Contract to provide services and designing the agreement in favour of PROFIT and allowing the government to AVOID a Negligence Claims by ‘ Passing the Buck ‘ The independent report blasts the “confusing” and “stressful” assessments used by thousands of people to get Personal Independence Payment (PIP)

MirrorOnline reports that a damning review for the government slams ‘erosion of trust’ in cruel disability benefit tests

Soaring appeal rates are “clearly eroding trust” in the Tories’ cruel disability benefit tests, a damning review for the government has found.

The independent report blasts the “confusing” and “stressful” assessments used by thousands of people to get Personal Independence Payment (PIP).

PIP, which helps with living costs, launched in 2013 to replace Disability Living Allowance (DLA) – but a…

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A council leader has admitted that one in five of the disabled people whose care packages were reassessed by the discredited outsourcing company Capita have had their support cut. Simon Letts, the Labour leader of Southampton City Council (SCC), also admitted that none of the 90 service-users whose direct payments packages have been reassessed by Capita have seen their support increased. Letts was forced to speak out as activists from Disabled People Against Cuts (DPAC) and their allies protested outside his council’s offices after a Disability News Service (DNS) story revealed how freelance social workers were offered an “extra incentive scheme” by a Capita manager last September if they increased the “savings” they achieved by cutting people’s support. Although that email offer was later withdrawn – the council and Capita insist it was never approved – another leaked Capita email passed to DNS showed how the council continued to pressure the company to cut care packages. The second

Source: Council boss in Capita care cuts storm admits one in five had support reduced | DisabledGo News and Blog


Healthcare professionals who carry out face-to-face assessments of benefit claimants have lied, ignored written evidence and dishonestly reported the results of physical examinations, according to a two-month Disability News Service (DNS) investigation.

The investigation has compiled evidence from more than 20 disabled people who have contacted DNS over the last year or have commented on previous DNS news stories to claim that their assessors – usually qualified nurses – lied repeatedly in reports they produced for the Department for Work and Pensions (DWP).

The evidence compiled during the investigation suggests a far-reaching, institutional problem that stretches across DWP and the two private sector contractors – Atos Healthcare and Capita – that assess eligibility for personal independence payment (PIP) on its behalf.

Source: PIP INVESTIGATION: Assessment reports show widespread dishonesty by nurses | DisabledGo News and Blog


Atos appears to be committing a crime against the disabled and sick with the connivance of the Government and the Department of Work and Pensions. A theft of needed benefits to maintain a reasonable life.

If the same degree of actions were metered to Foreign Aid how much would be paid out.

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