Representatives of the Sheffield Care Association were last week hopeful that dialogue started with the Town Hall would be the beginning of a process that would address years of underfunding; cut needless red tape and allow them to receive their promised share of the £1.6bn funding package provided centrally to tackle the Covid 19 crisis.
The (CTSI) announces the launch of a new complaints guidebook for the UK care homes industry.
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Care providers hope to get the chance to quiz top politicians over the crisis in social care when they gather for their annual conference in York on Wednesday.
Mr Kreft said the nub of the problem was that the funding formulas of local councils and health boards were predicated on paying low wages to staff and the “minimal differentials” for taking on extra responsibilities – and that had to change.
The call from Mario Kreft MBE, the chair of Care Forum Wales, came after a campaign was launched to attract another 20,000 social care workers in Wales over the next 10 years.
At the moment, he said, the funding formulas of local councils and health boards were predicted on paying low wages to staff.
The number of elderly people over the age of 80 is predicted to increase by 44% in Wales by 2030 and there are currently about 113,000 people in the social care sector.
The ageing population in Wales and relatively older workforce are two factors for the increasing demand for care workers in people’s own homes, workers in residential care and more nurses.
Mr Kreft said: “I can certainly say that this is the most challenging time that social care providers have faced in trying to recruit sufficient workers to actually do the job.
Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.
Launched by the Local Government and Social Care Ombudsman and Healthwatch England, the new single complaints statement helps adult social care providers set out what service users, their families and representatives can expect when making a complaint.
Born out of the Quality Matters initiative, which aims to improve the quality and consistency of adult social care provision across the country, the statement offers a simple bulleted guide for each stage of the complaints process.
The Government recognised the value of the new single complaints statement in supporting a more consistent understanding of handling of complaints as part of its recent response to the CMA market study on care homes
Launched alongside the complaints statement is a second document created for service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.
Michael King, Local Government and Social Care Ombudsman said:
“I want to encourage all service providers – whether independent or council run – to adopt the single complaints statements into their own complaints policies, and highlight them in any information they give to service users, their families and representatives.
“We know the complaints system can be a real labyrinth for people to navigate, but we also know many councils and care providers have excellent procedures which help guide people through the system, and signpost them to us at the end.
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“The last six years, which has seen more than £5bn cut from social care budgets, has exacerbated the problem and social care providers are suffering, with care