Archives for posts with tag: CQC

The company employed by the care watchdog to find service-users to help inspect residential homes and hospitals is failing to make the most basic background checks on its recruits, undercover journalists have discovered. The two reporters had been told of concerns about sloppy recruitment methods used by Remploy, the former government-run company now mostly owned by the discredited US outsourcing giant Maximus. To investigate those concerns, they applied to Remploy to become Experts by Experience (ExE), disabled people and others who have previously used care or health services and are paid to accompany Care Quality Commission (CQC) inspectors on their inspections of hospitals, health centres, nursing homes, day centres and homecare providers. In 2015, Remploy won three of four regional contracts to run the programme, covering the south and north of England, and London. CQC has recently begun the process of retendering the four contracts for another three years. But the two journalists were

Source: Remploy refuses to carry out basic background checks for care inspection roles | DisabledGo News and Blog


Inconsistent assessments and inflexible appeal processes make a mockery of care quality regulations. Now even the CQC recognises the need for change

Source: Care home inspections aren’t fit for purpose. Providers need support, not scrutiny | Social Care Network | The Guardian

This is a disgrace and should never occurred.

However, and this does not excuse the deplorable situation, should not the intended recipients have queried why the written responses had not been received.


The error emerged when a practice received a year-old letter.

HEALTH chiefs are investigating whether patients died or came to harm after a backlog of 22,000 letters went undelivered for up to six years.

Worcestershire Acute Hospitals NHS Trust said the follow-up notes should have been sent to GPs and other departments from 2011 to 2017.

 There was a 22,000 letter backlog over a period of six years
There was a 22,000 letter backlog over a period of six years

But some staff were unaware they had to click two onscreen buttons to send the messages, meaning they were never dispatched.

The letters were written following hospital outpatient appointments, outlining the treatment or tests the patient had received or the follow-up care they needed.

A number of patients are since thought to have died but it is not known if this was as a result of the blunder.

Affected patients will be contacted by the trust and a review is under…

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More than 300 residential care homes for younger disabled adults have not been inspected by the care watchdog for more than two years, according to official figures obtained by Disability News Service (DNS). The figures, released by the Care Quality Commission (CQC) in response to a freedom of information request, also show that 87 care homes in England have not had an inspection since 2014. And 10 homes have not had an inspection for between three and four years. In all, the CQC figures show that, on 1 June 2017, there were 311 care homes for adults under 65 (out of a total of 5,358 homes across England) that had not had an inspection by the regulator in the previous two years. Despite DNS alerting CQC to the figures on Monday, the commission failed to respond to requests for a comment by noon today (Thursday). The commission’s press office claimed today that its “team of analysts” were not clear how the figures were compiled, even though the press office has been told that they were

Source: CQC figures reveal hundreds of care homes have gone two years since last inspection | DisabledGo News and Blog

The CQC has joined with a number of partners to launch the ‘Quality matters’ commitment to help drive improvements in adult social care.

Source: CQC launches ‘Quality Matters’ commitment for adult social care

The state of adult social care services 2014 to 2017 presents findings from our comprehensive programme of adult social care inspections.

The report looks at what we’ve found about the quality of care across the full range of adult social care services that we regulate.

What we did

In October 2014, we formally rolled out our new inspection framework for adult social care. It includes overall ratings for each service as well as ratings in each of five key questions – whether they’re safe, effective, caring, responsive and well-led.

Between then and February 2017, we’ve completed over 33,000 inspections of around 24,000 adult social care locations.

We recognise there is fragility in the adult social care sector influenced by funding and resource pressures. But as the quality regulator, our focus in this report is on the quality of adult social care services and the impact that this has on people who use services.

What we found

Source: The state of adult social care services 2014 to 2017 | Care Quality Commission

Too many patients are locked into mental health rehabilitation wards far from home, a review of England’s psychiatric services suggests. The Care Quality Commission said there were 3,500 beds in locked facilities across the country, but it believes more people could and should get care in residential settings close to home. The report said safety on mental health wards was another major concern. NHS England said progress was being made with higher funding for care. ‘Kept in for 341 days’ Claire Murdoch, head of mental health for NHS England, added that while there were reasons for optimism, improvements – in line with the priorities set out by the NHS five-year plan – were needed. The Care Quality Commission (CQC) looked at all specialist mental health services across England – inspecting NHS care and services provided by the independent sector. It said almost all services were rated as good or outstanding for having caring and compassionate staff and that there were many examples of

Source: ‘Too many’ patients locked in for mental health care | DisabledGo News and Blog

More than a third of England’s 4,000 nursing homes are failing on safety, according to inspectors. Drug errors, lack of staff and falls were highlighted by the Care Quality Commission in its review. Safety was also a major issue in other services for the elderly and disabled, including care homes and home help. The CQC said the failings were “completely unacceptable”, as it unveiled the full findings of its new inspection regime for the care sector. The new “tougher” system was launched in 2014, amid concerns problems were going undetected. The CQC has now completed inspections for all 24,000 services in the sector, which provide care to one million vulnerable people. More than 200,000 of them live in nursing homes, which had the most serious problems. Some 37% of homes failed on safety, with inspectors noting they had a particular problems recruiting and retaining nurses. Just below a quarter of care homes and home helps were rated not safe enough, while in community support,

Source: One in three nursing homes in England ‘fails safety’ | DisabledGo News and Blog

The Care Quality Commission (CQC) is consulting on a further set of proposals which will help shape the next phase of regulation for health and social care

Source: CQC seeks views on next phase of regulation | Care Industry News

Tell us your views on our next phase of regulation

Take part in the new consultation

We want more older people, and their friends and families, to share their experiences of health and social care with us.

Source: Care for older people | Care Quality Commission

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