Capita PIP Assessors Slam Employer And Claimants


PIP Assessors and Capita, well what can be said, claimants have said much about them and a lot is not good, so are the assessors doing payback to claimants.

But benefits are a very emotive subject, as many claimants are coming at a time of great need, so any problems could well cause comments from claimants, no matter how or not justified there are.

But, assessors are supposed to be professionals, well they are being paid to do a job of employment and therefore it is very unprofessional to make adverse comments at all about about claimants, let alone on the various media outlets.

Similar could be said about assessors criticising their employers, Capita, but, I feel Capita are big enough to take it.

With all the various criticisms of the benefit system, Capita and to some extent Atos and some assessors, should this benefit and others still be maintained in the private sector.

I believe not and it should be transferred in-house to the DWP, who may not be any better, but then they could be better.

Will the Government do this, well it appears not and it looks like they are not prepared to mention why.

Is it because they do not wish to admit failure, when it is staring everyone in the face, or are there other reasons, which we could only speculate on.

Whatever, it is and there could be many reasons, it is apparent that the benefit process is not ‘fit for purpose’ in many respects, but not all as some claimants could well be happy with their outcomes, but are not as vocal as those who are not.

The benefit process is in dire need of improvement as are many other areas this Government has meddled with, lets not mention Test and Trace. Oh, too late I have.

This Government needs to put many actions in place to improve many areas, but are they up to it, well that is the question and currently it appears the answer is NO.

Same Difference

With many thanks to Benefits And Work.

Assessors allegedly working for Capita have given a string of 1 star reviews for the company on the Indeed website, slamming long hours and unpredictable audits. Some warned of a lack of care or compassion for claimants, but one former assessor calls claimants “aggressive liars” and “supposed invalids” whilst another claimed that they had been “physical and verbally abused” and had a claimant “stork” them.

The reviews all appear on the Indeed website and we have no way of knowing whether they are all from genuine current or former employees of Capita. But they go all the way from the present back to 2014 and it would be very surprising if Capita had not taken action long ago if they believed they were bogus.

Dissatisfaction with Capita clearly goes back years and it seems that a switch to telephone interviews since the…

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PIP Assessments Now Being Audio Recorded


This appears to be good news for claimants with regards to ATOS, but not so with regards to Capita.

The recommendation for people to make their own covet recording is also sound advice for it will also be evidence if the recording do not match.

Referring to Capita, surely the DWP should make this part of the contract and if, Capita do not comply then they should be removed as authorised agents.

The more that can be done to make the process more transparent the better.

What would be even better is to cancel all the contracts with Atos and Capita and any other outside agencies as soon as possible, then we would only have to contend with the DWP, which alone is more than enough.

The whole benefit processes need to be more user friendly and based on a person-centred approach, rather than a system approach.

Same Difference

With many thanks to Benefits And Work.

 

IAS (Atos) have begun recording telephone assessments for personal independence payment (PIP) Therese Coffey, secretary of state for work and pensions, told the Work and Pensions Committee on Wednesday 30 September.

Coffey told the committee that IAS had begun recording the assessments on 21 September

“But that has not yet started with Capita. That is under, I can assure you, active management to get Capita going quickly on this

This means that claimants can now ask for a copy of the audio recording of their assessment if they wish to challenge the decision or if they simply want to have a copy for their own records.

We’ll be updating the PIP guide later this week and the latest version will include a simple Subject Access Request you can send to request a copy of the audio recording.

We don’t know when…

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Is DWP Failing To Send Out PIP Review Forms?


This is unbelievable, well it should be, but this is the DWP, a Government department dealing with welfare benefits and therefore it is believable.

For the system to not have the ability to record not only when benefits need to be reviewed, but also the need to have a system of issuing review forms, for this can not be expected to be the responsibility of benefit claimants.

Many of these claimants will have many disabilities and may not have the capacity to remember, for this should be the responsibility of the DWP.

Again, it is a major problem with the benefits system, which needs to be righted without delay.

Same Difference

With many thanks to Benefits And Work.

Fears of another DWP mess are growing as Benefits and Work members tell us that they have not received a PIP review form or a further extension of their PIP award.

The claimants are all within six months of the end of their PIP award and would normally expect to have received an AR1 review form.

One member, posting on the forum, told us that their PIP was due to end in January but they had not received a review form.

On the moderator’s advice they contacted the DWP and were told that if they had not done so their PIP would have stopped in January, as there was nothing on the system to say a review form should be sent out.

Another member in the same position also rang the DWP. Within a week they had received a review form which needed…

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PIP Claimants Wrongly Accused Of Failing To Return PIP Forms


Again and again the DWP say one thing and then do another, but take the attitude that they are never wrong.

The DWP and that means the Government need to realise that they are dealing with people and not inanimate objects.

They should be transparent and honest, but this is a Government department and unfortunately it is a miracle if they are.

It is not as though not owning up about being wrong will cause no lasting damage and harm, for it will.

The DWP are ruthless in instigating sanctions and once a persons loses a benefit, it can not be reinstated when the wrong has been admitted.

Yes, the claimant can make another claim, but the loss of benefit income will not be regained and even worse, if a Motability vehicle is involved. For once the vehicle has been returned it can take months to obtain another, thus causing much distress to the claimants.

The DWP and the Government need to come into the real world and not play with the feelings of claimants.

Same Difference

With many thanks to Benefits And Work.

The DWP has mistakenly been sending out letters to PIP claimants telling them their PIP has been stopped because they failed to return a review form, the Disability News Service (DNS) is reporting.

Back in March, when the pandemic first began, many PIP claimants were told that they did not need to return their PIP review form and that their claims would be automatically extended.

However, it appears that last month an official at the DWP did a check for late return of forms and sent out letters to an unknown number of claimants telling them that their PIP had been stopped and, in some cases, that they had to return their Motability vehicles and might have to repay some of the money they had received.

One claimant who received a letter told DNS that she had originally been told by the DWP…

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Labour’s new DWP shadow secretary attacked for toxic comments


Labour’s new shadow work and pensions secretary Jonathan Reynolds is showing that incompetents are not solely within the Conservative Party or is he a Tory plant within Labour.

Jonathan Reynolds and the Labour Party need to get their act together, otherwise we will have Tory Governments until infinity and Labour will be finished forever.

DWP’s watchdog demands £1,000 benefit boost for millions


It is with dismay that the DWP appear to be blaming software for problems in not updating ‘Legacy’ benefits, for surely it is their responsibility to ensure software is uptodate.

If it was with regards to their own salaries, they would not stand for it, so why should people on Legacy Benefits.

‘Own the problems’ and do not make excuses.

Family of Errol Graham seek legal action against the DWP


’ A DWP spokesman said: ‘Our sympathies are with Mr Graham’s family. It would be inappropriate to comment further at this time.’

This is B—s, for do the DWP and the Government really care, for if they do then this institutional murder would have been stopped years ago.

This is Government policy, for eventually they wish for all benefit claimants to die and they are doing all they can to expedite the process.

Coronavirus: Over 100 disability charities sign open letter to DWP demanding urgent benefit changes – Welfare Weekly


More than 100 disability organisations sign open letter demanding better protections for disabled people affected by coronavirus pandemic.

Source: Coronavirus: Over 100 disability charities sign open letter to DWP demanding urgent benefit changes – Welfare Weekly

UNIVERSAL CREDIT: Single mum will fight DWP in the High Court


After all this time you would have thought that the DWP would have learnt from all that has gone before.

Well, if you look at the benefits to claimants, it is clear that they have not.

However, if you look at the benefits to the DWP, then, well, all I will say the scandals keep coming, so are they learning to keep the scandals coming, what would you say.

Surely benefits should be there for the benefit of those people who need them, many of whom are there through no fault of their own, but how it appears the DWP give them no thought whatsoever.

If that is so, then that shows how the DWP have learnt, that is to learn how to make people suffer and they have learnt well.