Premier League Clubs Criticised Over Disabled Fans’ Access

Same Difference

Premier League clubs have been accused of failing to act quickly enough to improve facilities for disabled fans and aiming only for minimum legal requirements.

Speaking to MPs on the culture, media and sport committee, Lord Holmes of the Equalities and Human Rights Commission described the clubs’ attitude to disabled access as “defensive” and contrasted it with a more “collaborative, open and honest” approach from other sports.

The EHRC’s disability commissioner said: “There hasn’t been an inclusive culture within the Premier League. Inclusion is not just about bare compliance and satisfying a legal requirement. It can be a powerful message and a beacon to the whole community.”

Lord Holmes, a nine-times Paralympics swimming gold medallist, pointed out that there are “pages and pages” in the league rule book about broadcasting requirements in stadiums but only “one line on disability access”. He also noted the quick fixes clubs made when asked…

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Shocking moment disabled mum is carried out of MTV gig in her wheelchair by four security guards

This is totally unacceptable any booking system should be able to be used by all who wish to. These actions of the staff is blatant abuse and discrimination of a disabled person,her daughter and her friend.

Criminal proceedings should be taken about the way this was dealt with by the MTV staff.

Benefit tales

Anna Roberts claims she was told to move because her wheelchair might “hurt” others despite being declined access to the disabled viewing platform

see the video here:

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Disabled people have been shut out of Britain’s tourist spots for too long

Original post from Disabled Go News

‘………….by Frances Ryan



Last summer, I planned a few days on the Dorset coast and, via the phone, was told by one hotel receptionist (with great confidence) that their beachfront hotel was “fully accessible” to wheelchairs. Except – when pressed – the spa. Or the outside swimming pool. And part of the restaurant. Oh, and the lift. (Even a lift, it seems, does not have to be accessible for wheelchairs.)

That none of this will be a particular shock to anyone who is disabled, or who has friends or family with a disability, says something about how normalised lack of disabled access is – whether that’s taking as standard the ring-round of 10 hotels before you stumble upon one that’s accessible, or resigning yourself to pulling out of plans with friends because the destination makes going physically impossible.

This week, Visit England, the national tourist board, has launched a new Access for All project – a campaign aiming to improve disabled access to the hotel and tourist attractions in England taking part, from Lincoln Cathedral to the Galleries of Justice in Nottingham and Chatsworth House in Derbyshire.

Other participants include East Lodge Country House Hotel in the Peak District, for example, which has built wheel-in showers in accessible rooms. The Vindolanda Roman Fort, an archeological site by Hadrian’s Wall, among other measures, plans to install a toilet area for assistance dogs. (Sometimes it’s the small things that make a difference.) Because an accessible hotel or tourist attraction means little if you can’t get there, Brighton & Hove Bus and Coach company is providing wheelchair access to 100% of its fleet – offering a wheelchair taxi guarantee if someone cannot get on to the bus – and it is trialling the use of hearing loop systems.

Let’s not understate the scale of the problem. Britain in 2015 is still routinely blocked off from disabled people. This is not isolated to trips away. Many of us have the indignity of being unable to get around the country we call home.

Last year an audit of Britain’s high street found thousands of venues had failed to adapt their premises to make them accessible. A fifth of shops still had no wheelchair access, only 15% of restaurants and shops had hearing loops and three quarters of restaurants didn’t cater for people with visual impairments. Only 4% of the national retailers asked for more information even bothered to respond.

Perhaps all this seems trivial but, for disabled people, venues making changes is the difference between being a citizen able to enjoy what’s around you like anyone else and being told – with all the subtlety of a flight of steps – it is not for you. It is what I would call daily exclusion, engrained in a series of routine inequalities.

How can we encourage others to follow VisitEngland’s lead? If a business isn’t convinced by the ethics alone, cold hard pragmatism should do it. There are 12 million disabled people in Britain, with an estimated spending power of £200bn. The overnight accessible tourism market is now worth £3bn, with day visits bringing that figure up to £12.1bn, according to Visit England research.

Because that Dorset hotel wasn’t willing to provide me with the services they would for someone who wasn’t disabled, I didn’t make a booking – and instead chose to take my money somewhere else. Projects such as Access for All act as victories for anyone discarded by a hotel, a bus, or a tourist spot. Like all inequalities, the biggest impact for disabled people of what are seemingly little bits of progress is in the message it sends all of us: how things are is not how things have to be.

Read the full article online:

logoOnline Accessibility Information

Did you know that DisabledGo provides accessibility information for over 125,000 venues including hotels, restaurants, shops, tourist attractions and much more?

Every single venue on has been visited and assessed in person by a highly trained DisabledGo surveyor, so you can be confident in the information we publish.

Click here to start searching for accessible places to go

Roisin Norris

Hi I’m Roisin Norris, Digital Marketing Executive at DisabledGo and I will be uploading blogs and news for you all to read.

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Premier League clubs to make changes for disabled fans

Original post from Disabled Go News



All Premier League clubs have agreed to improve access for disabled supporters by August 2017.

A 2014 BBC investigation found that 17 of England’s top-flight clubs failed to provide enough wheelchair spaces.

At the moment, 15 out of 20 clubs will have to increase capacity to comply with guidelines on accessible stadiums.

Earlier on Monday, a government report had criticised the inadequate facilities and support for disabled fans at Premier League grounds.

Minister for disabled people Justin Tomlinson MP had said “common sense can fix” some issues, but accepted other areas “will need some work”.

“Frankly, some of it is disgraceful,” he told BBC Sport. “There isn’t provision in some grounds, supporters are split up or are put in with the away fans. I find that totally unacceptable.

“We are in the last chance saloon with those football bodies saying: ‘You need to get your house in order.’ We need to get this addressed.”

A Premier League statement said: “We are undertaking our own assessment by surveying every Premier League stadium to determine improvements for disabled access.

“Disability access was discussed at the Premier League shareholders meeting last week with several new proposals agreed.”

Monday’s report – done jointly by the Department for Work and Pensions and Department for Culture, Media and Sport – recommends:

  • Planning attendance: Clubs should provide attendance for all groups of disabled people. They should provide information such as stadium distance from local parking and gradient of pavements.
  • Buying a ticket: Clubs should allow disabled spectators to buy tickets online. They should provide wheelchair seating that allows disabled spectators to sit with family and friends.
  • Travelling to and from the venue: Clubs should provide up to date transport information.
  • Overall experience: Match day and club stewards should be given disability awareness training, while abusive behaviour towards disabled spectators should not be tolerated.
  • Aids and adaptations: Clubs should increase the number of wheelchair user places for stadiums with more than 10,000 seats.

In August, a survey carried out by charity Revitalise before the start of the new Premier League season suggested that many clubs are continuing to fail disabled fans.

It followed the second reading of the Accessible Sports Grounds Bill  in the House of Lords in July, where Lord Holmes of Richmond – Britain’s most successful Paralympic swimmer – called on Premier League sponsors and broadcasters to pull out of football unless progress was made in providing facilities for disabled fans.

In June, top-flight clubs were threatened with legal action after the Equality and Human Rights Commission said it had received a number of complaints, including about Manchester United removing walking aids from away fans.

At the time United said it was “actively working” with its own disabled supporters association and the Premier League to “assess areas for potential improvement”.

Online Accessibility Information

logoDisabledGo provides online accessibility information for a number of Premier League clubs, so that disabled supporters can find the in-depth information they need to know before attending a match which will reduce the stress, uncertainty and worry of attending the game. 

Here is the list of clubs we currently have access guides for:

Crystal Palace
Leicester City
Newcastle United

If your clubs not on the list above, but you would like to see a fine-grained access guide for it, let us know by contacting us at or get in touch via Facebook and Twitter!

Roisin Norris

Hi I’m Roisin Norris, Digital Marketing Executive at DisabledGo and I will be uploading blogs and news for you all to read.

More posts from author