Capita Pay Substantial Compensation To Family Of Philippa Day


At long last Capita have had to pay for their gross misconduct and so should the DWP, and I hope there is more to come, but will it make a difference?

Well, it might, if this is not a one off, so everyone who has suffered at the hands of Capita and DWP should put in claims. But really this gross misconduct should not be occurring, is it too much to ask for Capita and DWP to put their own houses in order, well that depends on whether the gross misconduct was deliberate or done by accident, I know which one I believe so no change and gross misconduct will continue until they learn that when they do, it will cost them.

Same Difference

With many thanks to Benefits And Work.

Capita have paid ‘substantial’ compensation to the family of Philippa Day, a single parent who took her own life after she was told that she had to attend a face-to-face PIP assessment in spite of her anxiety, depression and agoraphobia and in defiance of pleas by her CPN. It is believed to be the first such payment made by a DWP health assessment provider.

Ever since her death in 2019, Philippa’s family have been fighting to make the DWP and Capita admit their role in her death and to change the way vulnerable claimants are dealt with.

In a call the DWP tried to prevent the coroner making public, a clearly very distressed, sometimes crying, Philippa told a DWP call handler she was “literally starving and cold”, “genuinely can’t survive like this for much longer”, was “in…

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Claimant Died Underweight, ‘Unkempt And Dirty’ After ESA And PIP Wrongly Stopped


Again more DWP failings, when will this end, where is the accountability, when will heads roll, perhaps never for to do this there has to be accountability which there appears to be not.

It appears that the DWP is there to hinder rather than help and are not concerned about themselves than the claimants they are there to help.

Do they really care or are claimants seen has a hindrance to be discounted at every occasion.

The current Secretary of State at the Department for Work and Pensions Thérèse Coffey MP was appointed on 8 September 2019 and has been ineffective since her appointment, she needs to go and someone who is capable appointed, if there is in fact, anyone who is. The situations at the DWP could not be worse if there was no Minister.

Same Difference

With many thanks to Benefits And Work.

A disabled claimant died underweight, ‘unkempt and dirty’ after the DWP wrongly stopped both his ESA and PIP. The DWP left the destitute claimant to be supported by their elderly, disabled parent who themselves needed daily carers and meals delivered. £14,000 in backdated PIP was eventually paid to the claimant’s next-of-kin, the Independent Case Examiner (ICE) has reported.

According to ICE, the claimant had severe depression and physical health problems and was classed as vulnerable by the DWP.

For a long time, their elderly parent was their appointee for benefits purposes. But the parent became too ill to continue and informed the DWP.

At this point the DWP should have found another appointee for the claimant themselves, as their guidance requires, but they did not do so.

Over the following months the claimant’s ESA and PIP were repeatedly stopped due to failure to…

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DWP forcing universal credit claimants to pose for photo with daily paper – The Big Issue


One person trying to claim universal credit was told to have someone else take a photo of them holding a street sign with their right hand

 

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This is extremely humiliating and very degrading and shows how far from reality the DWP especially the person or persons who have made up these rules.

What it will do is stop genuine claimants claiming and not stop any fraudsters.

This is because fraudsters are great in finding ways round any requirements and restrictions as they are very resourceful, which genuine claimants are not.

The DWP and the Government need to live in the real world and stop punishing people who are in very genuine and deep distress.

 

Source: DWP forcing universal credit claimants to pose for photo with daily paper – The Big Issue

How many more DWP deaths will there be?


The figures speak for themselves, so no one should be in any doubt about the intentions of this Tory and previous Tory Governments in their will to decimate the population of disabled people.

Yesterday 27 January 2021 was Holocaust Memorial Day and the Tories are as guilty as the Nazis, the Serbs and others in the massacre of sections of their community by numerous methods

insufficient funding of Social Care

insufficient funding of Community Care

Sanctions on benefit claimants

COVID-19 scandals in Care Homes

insufficient vaccine priority for persons with Learning Disabilities and/or Autism

and many others

Boris has stated he and his Government have done the best they can during COVID-19, well if that is their best I would not wish to see their worst

Then to ‘Cap It’ he stated the immortal phrase ‘Lessons would be Learnt’, well from my 71 years of experience of life I have never seen that lessons have been learnt, is this due to, not wishing to learn, no funding to learn, inability to learn or others I can’t really say, although I assume funding will play a big part, but in effect it could be a mixture of them all.

So, unfortunately I can’t see anyway learning can be improved, unless all of the above are reversed and them some.

275,000 DLA Claimants Still Waiting To Be Forced To Claim PIP


With the state of PIP, it may v be good that there are so many waiting to be forced to apply for PIP.

DLA was not that great, but many feel it was better than PIP.

What a shame that the UK benefits system is thought of in this way, when these benefits are essential for the claimants to live, reasonable lives.

The benefits system needs a complete overall to make it more user friendly, but are Governments best placed to do that, well certainly not this current Government.

Same Difference

With many thanks to Benefits And Work.

Over 7 years after personal independence payment (PIP) was first introduced, there are still 275,000 disability living allowance (DLA) claimants waiting for the letter to drop onto their door mat telling them it is their turn to be forced to apply.

Justin Tomlinson revealed the figure yesterday in answer to a parliamentary question. He also made it clear that only slow progress is being made in assessing remaining DLA claimants:

“In July 2020, we started to resume some activity on reviews and reassessments where it was possible to do so safely and without compromising the delivery of new claims and change of circumstance cases, which remain our priority.”

You can read the full written answer on the parliament website.

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DWP extends benefit sanctions against disabled people just as new lockdown begins – Mirror Online


EXCLUSIVE: People who fail to attend a ‘fit-for-work’ test over the phone have been at risk of a sanction since November 2 – two days after Boris Johnson announced the new shutdown in England. And it includes many people on Universal Credit

Source: DWP extends benefit sanctions against disabled people just as new lockdown begins – Mirror Online

DWP Slammed By Judge For Trying To Rely On Evidence Of Disgraced Capita Assessor Alan Barham


The DWP are so out of touch with reality,

Firstly they should be aware to the numerous assessments from Capita assessors and others where there quality is very much in question

Secondly this is expressly so, for in this incidence for the named assessor in this article it states ‘Alan Barham was discredited by the Channel 4 “Dispatches” programme, following undercover reporting in 2016.’, so the DWP should have been well aware of the poor quality of assessments done by Alan Barham

also has stated in the article, ‘Capita dismissed Barham and he was found guilty of misconduct by a professional standards tribunal in 2017’

So, were the DWP not aware of the above, which, if so, indicates a lack of knowledge, which they should have been aware of, if they are deemed to be professional and a body of ‘note’.

The alternative is that the DWP could not careless  about claimants and their only wish is to refuse as many claims as they can and then pursue through the legal system when they are challenged, when the evidence is so conclusive that their challenge will be dismissed.

Not only is it not respecting the claimants, but it is gross misuse and completely inadvisable use of funds.

So, it is down to gross incompetence or deliberate acts of malice, either of which one should not expect from a Government department, but do find is being done on numerous occasions

Same Difference

With many thanks to Benefits And Work.

An upper tribunal judge prevented attempts by the DWP to rely on evidence of a disgraced Capita assessor who said on one occasion that he had completed an assessment on a claimant before they had even walked through the door and boasted of earning £20,000 a month.

Alan Barham was discredited by the Channel 4 “Dispatches” programme, following undercover reporting in 2016.

Barham told the undercover reporter:

“The money? It was ridiculous. I was getting around 20 grand a month, most months.

They’d pay around £80 an assessment for the first 8 assessments, then they paid £160 an assessment for 8-14, then they paid £300 per assessment for 14-21. . . we was flying through them, because of that money. That’s 20 grand a month.”

In relation to a claimant who had had a leg amputated, Barham said:

“I’d literally finished his assessment…

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Capita PIP Assessors Slam Employer And Claimants


PIP Assessors and Capita, well what can be said, claimants have said much about them and a lot is not good, so are the assessors doing payback to claimants.

But benefits are a very emotive subject, as many claimants are coming at a time of great need, so any problems could well cause comments from claimants, no matter how or not justified there are.

But, assessors are supposed to be professionals, well they are being paid to do a job of employment and therefore it is very unprofessional to make adverse comments at all about about claimants, let alone on the various media outlets.

Similar could be said about assessors criticising their employers, Capita, but, I feel Capita are big enough to take it.

With all the various criticisms of the benefit system, Capita and to some extent Atos and some assessors, should this benefit and others still be maintained in the private sector.

I believe not and it should be transferred in-house to the DWP, who may not be any better, but then they could be better.

Will the Government do this, well it appears not and it looks like they are not prepared to mention why.

Is it because they do not wish to admit failure, when it is staring everyone in the face, or are there other reasons, which we could only speculate on.

Whatever, it is and there could be many reasons, it is apparent that the benefit process is not ‘fit for purpose’ in many respects, but not all as some claimants could well be happy with their outcomes, but are not as vocal as those who are not.

The benefit process is in dire need of improvement as are many other areas this Government has meddled with, lets not mention Test and Trace. Oh, too late I have.

This Government needs to put many actions in place to improve many areas, but are they up to it, well that is the question and currently it appears the answer is NO.

Same Difference

With many thanks to Benefits And Work.

Assessors allegedly working for Capita have given a string of 1 star reviews for the company on the Indeed website, slamming long hours and unpredictable audits. Some warned of a lack of care or compassion for claimants, but one former assessor calls claimants “aggressive liars” and “supposed invalids” whilst another claimed that they had been “physical and verbally abused” and had a claimant “stork” them.

The reviews all appear on the Indeed website and we have no way of knowing whether they are all from genuine current or former employees of Capita. But they go all the way from the present back to 2014 and it would be very surprising if Capita had not taken action long ago if they believed they were bogus.

Dissatisfaction with Capita clearly goes back years and it seems that a switch to telephone interviews since the…

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PIP Assessments Now Being Audio Recorded


This appears to be good news for claimants with regards to ATOS, but not so with regards to Capita.

The recommendation for people to make their own covet recording is also sound advice for it will also be evidence if the recording do not match.

Referring to Capita, surely the DWP should make this part of the contract and if, Capita do not comply then they should be removed as authorised agents.

The more that can be done to make the process more transparent the better.

What would be even better is to cancel all the contracts with Atos and Capita and any other outside agencies as soon as possible, then we would only have to contend with the DWP, which alone is more than enough.

The whole benefit processes need to be more user friendly and based on a person-centred approach, rather than a system approach.

Same Difference

With many thanks to Benefits And Work.

 

IAS (Atos) have begun recording telephone assessments for personal independence payment (PIP) Therese Coffey, secretary of state for work and pensions, told the Work and Pensions Committee on Wednesday 30 September.

Coffey told the committee that IAS had begun recording the assessments on 21 September

“But that has not yet started with Capita. That is under, I can assure you, active management to get Capita going quickly on this

This means that claimants can now ask for a copy of the audio recording of their assessment if they wish to challenge the decision or if they simply want to have a copy for their own records.

We’ll be updating the PIP guide later this week and the latest version will include a simple Subject Access Request you can send to request a copy of the audio recording.

We don’t know when…

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Is DWP Failing To Send Out PIP Review Forms?


This is unbelievable, well it should be, but this is the DWP, a Government department dealing with welfare benefits and therefore it is believable.

For the system to not have the ability to record not only when benefits need to be reviewed, but also the need to have a system of issuing review forms, for this can not be expected to be the responsibility of benefit claimants.

Many of these claimants will have many disabilities and may not have the capacity to remember, for this should be the responsibility of the DWP.

Again, it is a major problem with the benefits system, which needs to be righted without delay.

Same Difference

With many thanks to Benefits And Work.

Fears of another DWP mess are growing as Benefits and Work members tell us that they have not received a PIP review form or a further extension of their PIP award.

The claimants are all within six months of the end of their PIP award and would normally expect to have received an AR1 review form.

One member, posting on the forum, told us that their PIP was due to end in January but they had not received a review form.

On the moderator’s advice they contacted the DWP and were told that if they had not done so their PIP would have stopped in January, as there was nothing on the system to say a review form should be sent out.

Another member in the same position also rang the DWP. Within a week they had received a review form which needed…

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