Starmer had said toppling of statue was ‘completely wrong’. Black MP Dawn Butler corrects him Labour’s Brent MP Dawn Butler Black Labour MP Dawn Butler has bravely gone on the pub…
The Local Government Ombudsman has seen a 25 per cent rise in complaints about the home care received by some of the most vulnerable people in England over the past year.
The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16, which is issued today.
Complaints about home care received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.
UKHCA welcomes today’s report from the Local Government Ombudsman (LGO) analysing complaints which it received from people who use social care services in 2015-16.
LGO’s report contains an encouraging picture that more people are willing to speak out when things go wrong, when their services are commissioned poorly, or delivered inappropriately.
Commenting on the Combined Performance Summary for September published this morning by NHS England, Nuffield Trust Director of Research Professor John Appleby
a combination of acute shortages of good health and care services to help older people recover, poor co-ordination and sometimes downright buck passing between
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