Age UK statistics are alarming and shame the country | Care Industry News


New Age UK analysis finds that in the last 12 months, about 700,000 requests for formal care and support, equivalent to 51% of all applications, have been made by older people and yet have resulted in them not receiving formal care services. This is equivalent to 2,000 claims from older people being unsuccessful each day, or 80 every hour.[1]

In some of these cases, the older person was found by their council not to meet the eligibility criteria set for the social care system, and that was the end of it (23% of all requests for help); while in others the older person was found ineligible, but their council then referred them onto other services in the hope that they could assist, including their local Age UK (46% of all requests for help). [1]

 

Source: Age UK statistics are alarming and shame the country | Care Industry News

New campaign to support LGBT people living with dementia | Care Industry News


The Guinness Partnership is proud to announce its support for a new campaign to ensure lesbian, gay, bisexual and trans (LGBT) people affected by dementia have their voices heard and can get better access to support and advice services.

Source: New campaign to support LGBT people living with dementia | Care Industry News

Care operators hope to quiz politicians over social care crisis | Care Industry News


Care providers hope to get the chance to quiz top politicians over the crisis in social care when they gather for their annual conference in York on Wednesday.

Source: Care operators hope to quiz politicians over social care crisis | Care Industry News

Social care guides launched to help providers deal with complaints better | Care Industry News


Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.

Launched by the Local Government and Social Care Ombudsman and Healthwatch England, the new single complaints statement helps adult social care providers set out what service users, their families and representatives can expect when making a complaint.

Born out of the Quality Matters initiative, which aims to improve the quality and consistency of adult social care provision across the country, the statement offers a simple bulleted guide for each stage of the complaints process.

The Government recognised the value of the new single complaints statement in supporting a more consistent understanding of handling of complaints as part of its recent response to the CMA market study on care homes

Launched alongside the complaints statement is a second document created for service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.

Michael King, Local Government and Social Care Ombudsman said:

“I want to encourage all service providers – whether independent or council run – to adopt the single complaints statements into their own complaints policies, and highlight them in any information they give to service users, their families and representatives.

“We know the complaints system can be a real labyrinth for people to navigate, but we also know many councils and care providers have excellent procedures which help guide people through the system, and signpost them to us at the end.

 

Source: Social care guides launched to help providers deal with complaints better | Care Industry News

65% of home care complaints upheld by Local Government Ombudsman | Care Industry News


The Local Government Ombudsman has seen a 25 per cent rise in complaints about the home care received by some of the most vulnerable people in England over the past year.

The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16, which is issued today.

Complaints about home care received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.

 

Source: 65% of home care complaints upheld by Local Government Ombudsman | Care Industry News

Have you completed survey into effects of National Living Wage on care? | Care Industry News


“The last six years, which has seen more than £5bn cut from social care budgets, has exacerbated the problem and social care providers are suffering, with care

Source: Have you completed survey into effects of National Living Wage on care? | Care Industry News