65% of home care complaints upheld by Local Government Ombudsman | Care Industry News


The Local Government Ombudsman has seen a 25 per cent rise in complaints about the home care received by some of the most vulnerable people in England over the past year.

The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16, which is issued today.

Complaints about home care received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.

 

Source: 65% of home care complaints upheld by Local Government Ombudsman | Care Industry News

UKHCA welcomes analysis report on adult social care | Care Industry News


UKHCA welcomes today’s report from the Local Government Ombudsman (LGO) analysing complaints which it received from people who use social care services in 2015-16.

LGO’s report contains an encouraging picture that more people are willing to speak out when things go wrong, when their services are commissioned poorly, or delivered inappropriately.

Source: UKHCA welcomes analysis report on adult social care | Care Industry News