Archives for posts with tag: Local Government and Social Care Ombudsman

The CQC has joined with a number of partners to launch the ‘Quality matters’ commitment to help drive improvements in adult social care.

Source: CQC launches ‘Quality Matters’ commitment for adult social care

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Croydon council has apologised for leaving a grandmother for two years without respite

Source: Council’s ‘unacceptable failings’ left struggling family without respite


Worcestershire County Council has been criticised by the Local Government and Social Care Ombudsman after a care home it contracted with charged a vulnerable

Source: Care home charges for care it could not prove it had provided | Care Industry News


The Local Government Ombudsman has seen a 25 per cent rise in complaints about the home care received by some of the most vulnerable people in England over the past year.

The statistic is just one of the findings included in the LGO’s Review of Adult Social Care Complaints 2015/16, which is issued today.

Complaints about home care received by the Ombudsman include care workers being late for or missing appointments, not staying long enough and not doing what they should – including not treating people with the dignity they deserve.

 

Source: 65% of home care complaints upheld by Local Government Ombudsman | Care Industry News

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