So there are alternatives to the standard payment and also support available, but are these advised to claimants and if not why not.
Claimants are dealing with the DWP a large official organisation of the Government and many claimants will not dare to question a DWP official or even ask for help.
Why is the DWP and their staff not upfront with this information, for it would give some guidance and could show that they are not as uncaring as they are portrayed to be. People are scared, stressed, emotional, and many other feelings and for the DWP staff to show some degree of helpfulness would be welcomed and could provide a means of working together.
There are also means for people who are not computer literate to complete their application by some other means and home visits can be arranged.
So the DWP may not be as bad as they are painted, or some of them may not be, but then some may be.