Agency social workers’ turnover and pay agreements ‘not beneficial’ : Community Care

Four in ten English councils lack confidence they will have enough social workers to meet their needs over the next year, as the vast majority struggle to recruit experienced practitioners, a government study has found. Thirty two per cent of directors of children’s services (DCSs) said they were ‘not very confident’ that they would have enough […]

Source: Agency social workers’ turnover and pay agreements ‘not beneficial’ : Community Care

Social workers: take our survey on the effectiveness of their employer’s case management systems : Community Care

Computer systems and outdated technology are a frequent source of aggravation for social workers when discussing obstacles to doing the job properly.

Indeed, in one extreme example recently reported by Community Care, one council went live with electronic case management system Liquidlogic on 1 February 2019, replacing the Social Services Information Database which had been in operation within the local authority since 1995.

Meanwhile, more generally, academic research published last year cited admin work pressures as a factor influencing burnout particularly among children’s social workers, many of whom find themselves unable to spend as much time as they need to work with children and families.

How do organisational systems affect social workers?

With this in mind, Community Care is looking for children’s and adults’ social workers’ viewson their employer’s computer systems, the technology they are provided with to do their jobs, and whether seemingly simple things like claiming expenses can get in the way of their day-to-day working.

Social workers: take our survey on computer systems and technology now

We want to know your experiences with case management systems, technology for remote or mobile working and operational systems you deal with such as those for claiming expenses. All responses will be completely anonymous and the survey will take no longer than five minutes to complete. Community Care will share the findings in a forthcoming report soon.

Please fill out our survey here.


Source: Social workers: take our survey on the effectiveness of their employer’s case management systems : Community Care

Ensuring panel decisions on personal budgets are sufficient to meet needs : Community Care

Many local authorities seem to believe that there are good reasons to use ‘funding panels’ in a way that sets aside the intention of the Care Act statutory guidance to limit their scope.

This may be because many panels have a remit that goes beyond funding decisions. In some cases, social workers have found panels with a broader remit very helpful, but most respondents to Community Care’s recent survey experienced negative micro-managing of the care and support planning process, in a way that the statutory guidance cautioned against.

My comments focus on developing a more legally literate approach to making decisions about the amount of the personal budget, by applying the legal rules in a way that is led by good social work practice.

Individual needs

The culmination of the care and support planning process is a conclusion about what resources can be made available to best meet an individual’s needs. For most people a key element of this is a personal budget setting out the amount of money that is required to deliver services for which there is a charge.


Source: Ensuring panel decisions on personal budgets are sufficient to meet needs : Community Care

Social workers in council’s safeguarding hub ‘under pressure’ gathering ‘unnecessary information’, Ofsted finds : Community Care

Ofsted said a Multi-Agency Safeguarding Hub was under pressure as a result of poor police notifications to social workers

by Luke Stevenson

Photo: tatomm/Fotolia

Social workers are being placed “under pressure” as a result of poor police notifications to the multi-agency safeguarding hub, an inspection of Poole’s children’s services has found.

Inspectors found social workers in the council’s hub were placed under pressure due to having to gather “unnecessary information” following police notifications that did not meet the threshold for social care.

Ofsted rated children’s services in Poole as ‘require improvement to be good’ overall, but said thresholds for referrals to social care were generally well understood and applied by partners.

It added that responses to referrals were generally effective and the risks were well managed, but concluded that parental consent was not routinely recorded. Inspectors recommended the council ensure sufficient resources for the hub, to ensure professionals had the capacity to share information in a timely manner.

Inconsistent outcomes

Inspectors praised the senior leadership team who had worked “purposefully with partners to implement a number of systemic changes to sustain and improve outcomes for children”.

However, these outcomes were inconsistent, and despite strengths in adoption and care leaver performance weaknesses had emerged in child protection and looked-after children services.

“Senior managers know that there is still work to do to strengthen many aspects of social work practice to make it consistently good,” the report said.

Caseload reduction

Poole’s improvement plan had led to a reduction in social workers’ caseloads and the workforce was stable, Ofsted found, but quality assurance activity had not yet led to improved outcomes for children for all children because of “inconsistent management oversight”.

The report said: “Regular supervision takes place for the vast majority of social workers, but the quality is variable and not yet sufficiently reflective to challenge ineffective practice.

“Weak management oversight and some poor practice in the out-of-hours service have left some children vulnerable.”

Recommendations for Poole council included improving contingency planning in child protection and child in need cases and increasing the effectiveness of management oversight by ensuring decisions and actions are clearly recorded within children’s case files.

Mike White, cabinet portfolio holder for Children and Young People in the council welcomed the strengths Ofsted found in the service.

“It’s particularly pleasing that the inspectors recognised the great work of our social workers in listening to children when helping those families in need of our support,” White said.

“We are committed to improving outcomes for all children in the borough and will use the findings of this report to further raise the standard of our service,” he added.


Source : Social workers in council’s safeguarding hub ‘under pressure’ gathering ‘unnecessary information’, Ofsted finds : Community Care

What is evidence-based practice? : Community Care

Social workers need to understand and use research to provide effective support, but there are debates about how evidence should be used


Photo: imageSource/REX/Shutterstock

Social workers need to understand and use research in practice if they are to provide effective help. The Professional Capabilities Framework (PCF) says that social workers should “make use of research to inform practice” and the Knowledge and Skills Statement for child and family practitioners says they should “make use of the best evidence from research to… support families and protect children”.

This all sounds very simple – but evidence-based practice is more complicated than that. In a recently updated guide for Community Care Inform Children, David Wilkins covers how to use evidence to inform your practice, and different ways to find relevant information and stay up-to-date with research. In the following excerpt from the guide, he goes through what evidence-based practice is, and some of the key ideas and controversies around it. Inform subscribers can read the full, in-depth guide.

Evidence-based practice (EBP)

Lindsay (2007) explains EBP in simple terms:

it involves using the best evidence you have about the most effective care of individuals, using it with the person’s best interests in mind, to the best of your ability and in such a way that it is clear to others that you are doing it.”

Put like this, it is hard to see how anyone could dispute the value of EBP – but there are many who do and for understandable reasons, even if one might in the end disagree. Most of us would feel uneasy if our GP suggested a treatment based not on the best available evidence but because of their ‘gut feeling’ or an anecdote they were told by a more senior colleague. It seems equally obvious that social workers should have a good working knowledge of the issues they encounter and an evidence-informed understanding of the best ways to help.

It is unlikely that anyone really believes otherwise. However, there are debates and controversies about the nature of evidence and how it should be used. Those critical of EBP often argue it is based on a medical model of evidence and that applying this approach in social work creates more problems than it solves. Put simply, medical experiments establish whether a medicine works for a specific illness. But are social work interventions comparable to medicines? And are the issues encountered by social workers comparable with illnesses? The answer to both these questions must surely be ‘no’.

Socially defined issues

Firstly, the issues social workers deal with tend to be socially defined. Deciding a child is being abused is not the same as saying they have measles. The latter can be determined via an objective blood test, which gives the same result irrespective of who administers the test. The former involves not only defining ‘abuse’ but determining what should be done about it and different results are not only possibly but likely depending on who make the judgement and when. A critical view of these issues is essential, and this makes interpreting ‘evidence’ – and deciding what counts as ‘evidence’ – more complicated.

For instance, both cholera and child abuse are more common in poor families; cholera, because of a lack of access to clean water and good hygiene among poorer people in poorer countries. The link between child abuse and poverty is much more complicated. It may be because the stress and difficulty of living in poverty makes a minority of parents more likely to abuse their children but it could also be definitional, because we are more likely to label the parenting practices of poor families as ‘child abuse’ than those of more affluent families. Accepting ‘common sense’ definitions of abuse and applying ‘evidence-informed’ interventions without critical thought is not good social work. EBP cannot provide simple solutions to complex problems for there are none (Pitts, 2001).

Social workers need to understand the contribution of social causes to many of the issues they deal with. Experimental evidence, on the other hand, tends to individualise problems. For instance, The Family Nurse Partnership is targeted at pregnant women living in poverty. The intervention appears helpful for many (although not in every case; see below). However, there remains a fundamental mismatch between the presenting issue and the response. Poverty is not an individual problem. Yet, gathering evidence about ‘what works’ in response to social problems is difficult using experimental approaches (although not impossible, as recent experiments involving ‘basic income’ may yet demonstrate). Experimental methods often shift the focus on to individuals and ignore the social causes of problems. This should be anathema to social work, where we aim not only to improve individual welfare but also for social justice.

Social, not medical, interventions

Social workers work in situations in which social, psychological and biological factors interact in complex ways. Social interventions are much more complicated than medical ones. Although the Family Nurse Partnership does seem to help pregnant women living in poverty in the USA, the same is apparently not true for pregnant women living in poverty in the UK. This might be because universal services in the UK are more readily available than the USA. Whatever the explanation, these different results for the same intervention in different locations highlights the importance of critically examining not simply ‘the intervention’ but the social and economic context in which it was administered and for whom (Pawson and Tilley, 1997).

EBP can risk giving the impression – or even creating a situation – in which social workers ‘apply’ interventions to people, rather than working with people. This would run counter to social work values. This does not mean that EBP is irrelevant for social work but it does indicate the need for caution, to ensure we still work in partnership with people, rather than assuming ‘we know best’. Using EBP requires highly professional individuals with the skills, knowledge and institutional support to use evidence appropriately.

Finally, a more pragmatic criticism of EBP can be made in relation to the very limited evidence base for social work. While we have a plethora of high-quality descriptive research, there is little strong evidence for the effectiveness of specific ways of working. As a result, social workers often need to ‘borrow’ evidence from other settings and translate it into their own context.


Lindsay, B (2007)
Understanding research and evidence-based practice
Exeter: Reflect Press

Pawson, R and Tilley, N (1997)
Realistic Evaluation
London: Sage

Pitts, J (2001)
Korrectional karaoke: New Labour and the zombification of youth justice
Youth Justice, Volume 1, Issue 2, pp3-16



Source : What is evidence-based practice? : Community Care

Social workers ‘too often’ failing to apply Mental Capacity Act properly, says watchdog

One in five social care complaints made to the ombudsman last year involved concerns about the Mental Capacity Act or DoLS

Source: Social workers ‘too often’ failing to apply Mental Capacity Act properly, says watchdog

Parking and pay disparities help increase agency spend, council finds | Community Care

Analysis finds bonus payments to children’s social workers has increased poor retention among social workers in adult’s services

Source: Parking and pay disparities help increase agency spend, council finds | Community Care