This is a continuing trend and is anyone at the DWP listening as all they do is quote the statistics re claims submitted, those approved, those declined and those successful at appeal.
Unfortunately you can use statistics to prove virtually anything that you wish to and Government departments at Ace in this, if nothing else.
What they should be looking at is the standard of those claims that are declined to be then approved on appeal, to ensure whatever needs to be learned to achieve an even greater success rate of correctly dealing with claims instead of just juggling figures.
This would not only save money, as every case going to appeal costs more then a correctly assessed original claim. Is it that they are so focused on declining claims that accuracy takes a backseat and in doing so more money is required to the assessing process than should be if the claim had originally been assessed correctly.
This, if looked at logically, is a nonsensical approach and is purely down to shortsightedness and a refusal to learn from mistakes.
Not only is it costing more money within the finality of the process, but even more importantly is the distress and harm it is causing for the respected claimants, who in the longer term are causing more resources to be required within, not only with Social Care, but also the the health services to manage the health conditions that theses assessment processes are causing the respected claimants to suffer from.
For all concerned why can they not ensure that they get it right the first time.
Maybe, as many feel, the DWP just do not care how much suffering they are responsible for.