This is a disgrace and should never occurred.

However, and this does not excuse the deplorable situation, should not the intended recipients have queried why the written responses had not been received.

SUBSTRATUMS

The error emerged when a practice received a year-old letter.

HEALTH chiefs are investigating whether patients died or came to harm after a backlog of 22,000 letters went undelivered for up to six years.

Worcestershire Acute Hospitals NHS Trust said the follow-up notes should have been sent to GPs and other departments from 2011 to 2017.

 There was a 22,000 letter backlog over a period of six years
Alamy
There was a 22,000 letter backlog over a period of six years

But some staff were unaware they had to click two onscreen buttons to send the messages, meaning they were never dispatched.

The letters were written following hospital outpatient appointments, outlining the treatment or tests the patient had received or the follow-up care they needed.

A number of patients are since thought to have died but it is not known if this was as a result of the blunder.

Affected patients will be contacted by the trust and a review is under…

View original post 151 more words