Personalisation and Person-centred care, NHS England currently have a project to promote the aforementioned in Hospitals and admit there is a long way to go.
If this is being progressed in Hospital care, why not promote it within the benefits system.
Is it that no one notices how benefit claimants are, because they are not dealt with on a human basis, but are just a number within the system and treated as inanimate objects.
Bring personalisation and person-centred processing into the benefit system and benefit claimants may be treated better.
But if there is a long way to go in health, then in the benefits system the way is so long it could go to infinity.
61chrissterry 